Privacy Policy

1. Information We Collect

When you use Nyx Hosting services, we may collect certain personal information for operational and administrative purposes, including:

• Account Information: Name, email address, phone number, and login credentials.
• Payment Information: Transaction history and payment details submitted to us (we do not store raw card data; this is handled by third-party payment gateways).
• Service Usage Information: System access logs, usage metrics (such as CPU/RAM/AI Token consumption) for PAYG billing, and your IP address.

2. How We Use Your Information

The information we collect is used exclusively to:

• Process transactions and top-up your account balance.
• Activate, maintain, and provide technical support regarding VPS, Panel, or AI API services.
• Identify and prevent service abuse (e.g., Spam, DDoS, Phishing) in accordance with our Terms of Service.
• Send administrative notices (e.g., invoices, low balance alerts, and system updates).

3. Third-Party Data Sharing

We respect your privacy. Nyx Hosting does not sell, rent, or distribute personal information or any data hosted within your servers to third parties for commercial purposes.

We will only disclose user information if required by law, a court order, or authorized legal authorities in the Republic of Indonesia for law enforcement purposes.

4. Customer Data Security

We implement various industry security standards (such as SSL/TLS encryption on panels and websites) to protect your information. Although we strive to maintain security, no internet transmission system is 100% secure, and users are also responsible for securing their passwords and access credentials.

5. Privacy Contact

If you have any questions about this Privacy Policy or wish to request the deletion of your account and data from our systems, please contact our support team via email at email@nyxhosting.site.